At Team Heartbeats your well-being and development are central. Should you have a complaint about our methods or services after a coaching or training program, please let us know. We will take your complaint seriously and work together to find a solution.

How do you file a complaint?

1. Name your complaint
   • Clearly describe what your complaint is. If possible, give specific examples.
   • Think about: what didn't go well, when did this happen, and how did it affect you?
2. Submit your complaint
   • Email: If it is a complaint regarding our StAZ coaching in hospitals please email staz@teamheartbeats.nl. If it is about our other services please send it to info@teamheartbeats.nl with the subject line "Complaint - [Your Name]".
   • By phone: Call us at 085-3031493 and ask for the complaints department.
3. Acknowledgement of receipt
   • You will receive confirmation of your complaint within 2 business days.

What happens next?

1. Research
   • An independent Team Heartbeats staff member will investigate your complaint. If necessary, we will contact you for additional information.
2. Solution proposal
   • Inside 10 business days receive feedback with:
     • The outcome of the study.
     • A suggested solution or next steps.
3. Aftercare
   • We discuss whether the solution is satisfactory and follow up with further actions if necessary.

• All complaints are handled confidentially.
• Filing a complaint will not affect your future coaching programs or working relationship.
• We use complaints to improve our services.

Have any questions? Feel free to contact us at info@teamheartbeats.nl or call us at 085-3031493

Learning together, growing together. Thank you for your trust in Team Heartbeats!